PAGOSA SPRINGS – Visiting Angels of SW Colorado announced that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Visiting Angels is now ranked among the top 4-5 percent of home care providers participating in the Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Visiting Angels long-term dedication to excellent care and quality improvement. To qualify for this award, 10 percent of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the agency’s management team set goals to reach the highest level of excellence possible.

“In past years, we have tried hard to get this award and just barely fell short.   This forced us to realize that we needed to intentionally strategize, re-structure,  and make necessary improvements, and what do you know, we did it...We are so proud of our entire team!” says Chris Smith- owner/exec. director.

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Visiting Angels of SW Colorado as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

Visiting Angels of SW Colorado’s commitment to their valued clients and dedicated caregivers continues to be their focus. “We believe in a higher purpose that compels us to serve with excellence!” 

To find out more about Visiting Angels’ commitment to excellence, please visit visitingangels.com/southwestcolorado or call 970-264-5991

About Visiting Angels of SW Colorado

Founded in 2011, serving the Four Corners and the San Luis Valley. Its mission is to provide needed in-home care for our honored veterans and senior citizens of this area.

About Home Care Pulse

Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.